Last Updated: May 2026

Welcome to Jeeva Hospital and Rehabilitation Center. We are committed to protecting the privacy and confidentiality of every patient, visitor, and user who shares personal information with us through our website, hospital services, rehabilitation programs, appointment forms, or communication channels.

This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you access our website or use our healthcare and rehabilitation services.

By accessing our website or using our services, you consent to the practices described in this Privacy Policy.


1. Introduction

Jeeva Hospital and Rehabilitation Center values patient trust and privacy. We are dedicated to maintaining the confidentiality of patient records and ensuring that personal information is handled responsibly, securely, and professionally in accordance with applicable Indian laws and healthcare standards.



2. Information We Collect

We may collect personal and medical information including but not limited to:

  • Patient name
  • Age and gender
  • Mobile number and email address
  • Residential address
  • Emergency contact details
  • Medical history and reports
  • Rehabilitation treatment details
  • Physiotherapy and dialysis records
  • Appointment information
  • Payment and billing details
  • Identity proof submitted voluntarily
  • Website usage information such as IP address, browser type, device information, and cookies

We collect only the information necessary to provide safe, effective, and personalized healthcare services.



3. How We Collect Information

Your information may be collected through:

  • Appointment booking forms
  • Contact forms on our website
  • Hospital registration processes
  • Direct communication with our medical team
  • Rehabilitation consultations
  • Diagnostic and treatment procedures
  • Phone calls, WhatsApp, SMS, or email communication
  • Website browsing and cookies

Information may also be collected when patients or caregivers voluntarily provide medical reports, prescriptions, or treatment details.



4. How We Use Your Information

Your information may be used for the following purposes:

  • Scheduling appointments and consultations
  • Providing rehabilitation and medical services
  • Coordinating physiotherapy, ICU care, neuro rehab, ortho rehab, and dialysis services
  • Maintaining medical and treatment records
  • Contacting patients regarding appointments, reports, follow-ups, or emergencies
  • Improving patient care and healthcare services
  • Sending service-related notifications and updates
  • Managing billing and payment processing
  • Ensuring hospital safety, quality control, and healthcare compliance
  • Responding to legal or regulatory requirements

We do not sell personal patient information to third parties.



5. Patient Consent

By submitting your information on our website or by using our healthcare services, you consent to the collection, storage, and processing of your information as described in this Privacy Policy.

Patients and caregivers are responsible for providing accurate and updated information to support proper medical care and treatment planning.



6. Cookies & Website Usage

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance website functionality.

Cookies may help us:

  • Understand visitor behavior
  • Improve website performance
  • Remember user preferences
  • Enhance online appointment services

You may disable cookies through your browser settings; however, certain website features may not function properly.



7. Information Sharing & Disclosure

We may share patient information only when necessary for:

  • Medical treatment and healthcare coordination
  • Diagnostic or laboratory services
  • Insurance processing
  • Legal or regulatory requirements
  • Payment processing services
  • Emergency medical situations

Any authorized third-party service providers working with us are expected to maintain patient confidentiality and data security standards.

We do not publicly disclose patient medical information without consent unless required by law.



8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect patient information from unauthorized access, misuse, disclosure, or loss.

Security measures may include:

  • Restricted access to patient records
  • Password-protected systems
  • Secure data storage
  • Internal confidentiality protocols
  • Controlled access to medical information

While we strive to protect all information, no digital system can guarantee absolute security.



9. User Rights & Information Updates

Patients and users may request:

  • Access to personal information
  • Correction of inaccurate information
  • Updates to contact or medical details
  • Withdrawal of consent where applicable

Requests may be submitted through our official contact email.



10. Data Retention

Medical records and personal information may be retained for the duration required under applicable healthcare laws, medical standards, legal obligations, or operational requirements.



11. Third-Party Links

Our website may contain links to external or third-party websites for informational purposes. We are not responsible for the privacy practices, security, or content of external websites.

Users are encouraged to review the privacy policies of third-party websites before sharing personal information.



12. Changes to This Privacy Policy

Jeeva Hospital and Rehabilitation Center reserves the right to update or modify this Privacy Policy at any time without prior notice.

Updated versions will be published on our official website.



13. Contact & Grievance Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:


Jeeva Hospital and Rehabilitation Center

Website: www.jeevahospitalrehab.com
Email: jeevahospitalsandrehab@gmail.com

We will make reasonable efforts to address concerns and respond in a timely manner.